Information
Please put your complaint in writing — by email to info@estateinn.co.uk or by post to Estate Inn, 680b High Road Leytonstone, London E11 3AA — including as much detail as you can.
We will acknowledge your complaint within three working days and tell you who is investigating it.
The office manager will review your complaint and send you a full written response within 15 working days of acknowledging it.
If you're not satisfied, write back and ask for a review. A different senior member of the team will look at your complaint again and send a final written response — normally within 15 working days.
If you remain dissatisfied, or more than eight weeks have passed since you first complained, you can refer the matter to The Property Ombudsman free of charge within 12 months of our final response. Visit www.tpos.co.uk for details. The Ombudsman will only consider complaints that have been through our in-house procedure first.
Last updated 19 October 2026