About Us

Your Vision Unrestricted

Estate Inn is a London-based real estate company that specializes in buying, selling, renting, and managing properties across London. The company was founded with the mission of providing exceptional customer service and expertise in the London real estate market.

One of the key advantages of working with Estate Inn is their experienced and knowledgeable team. Their team members are experts in the London real estate market, with years of experience in the industry. They understand the nuances of each neighborhood and can help clients navigate the complexities of buying, selling, or renting properties in London.

Estate Inn also prides itself on providing a personalized approach to every client. They take the time to understand each client’s unique needs and preferences, and work closely with them to find the perfect property or tenant. They believe in building long-term relationships with their clients and strive to exceed their expectations with every interaction.

In addition to their personalized approach, Estate Inn is committed to quality assurance. They have a rigorous screening process for tenants and take care of all the details, from property maintenance to rent collection, to ensure that every property is well-managed and maintained.

Whether you are looking to buy, sell, rent, or manage a property in London, Estate Inn can help. They have a wide range of properties to choose from, including residential and commercial properties in some of the most desirable neighborhoods in London.

Overall, Estate Inn is a trusted and reliable partner for anyone looking to navigate the London real estate market. With their expertise, personalized approach, and commitment to quality assurance, they are the perfect choice for anyone looking to buy, sell, rent, or manage a property in London.

Estatein Properties Limited – Data Protection Policy

 

1. Introduction and Purpose

Estatein Properties Limited is committed to protecting the privacy and of personal data in compliance with the Data Protection Act 2018.

 

This policy outlines how we collect, use, store, and protect personal data to ensure transparency and security.

 

2. Scope

This policy applies to all personal data processed by Estatein Properties Limited, including clients, employees, contractors, and partners.

 

3. Data Collection

We collect personal data such as names, addresses, contact details, and financial information based on legal grounds, including consent, contractual necessity, and legitimate interest.

 

4. Data Use and Processing

Personal data is used solely for the purposes of providing estate agency services, managing client relationships, and fulfilling legal obligations.

 

5. Data Storage and Security

All personal data is securely stored using appropriate technical and organizational measures to prevent unauthorized access, loss, or theft.

 

6. Data Retention

Personal data is retained only for as long as necessary for the purposes for which it was collected, in accordance with our retention policy.

 

7. Data Sharing

We only share personal data with third parties when legally required or with the individual’s consent, ensuring that all third parties comply with data protection standards.

 

8. Individual Rights

Individuals have the right to access their personal data, request corrections, object to processing, and request data deletion.

 

9. Data Breach Protocol

In the event of a data breach, we will promptly assess the situation, take necessary measures to mitigate harm, and notify the relevant authorities and affected individuals as required. 

 

10. Training and Compliance

We provide regular training to our employees on data protection principles and monitor compliance with this policy.

 

11. Contact Information for Data Inquiries

For any questions or concerns regarding personal data, please contact our Data Protection Officer at Arslan Majid Raja, arslan@estateinn.co.uk.

 

12. Review and Updates

This policy will be reviewed annually and updated as necessary to reflect changes in regulations or business practices.

 

13. Complaints and Escalation

Individuals can raise complaints about data handling to our Data Protection Officer. If unresolved, complaints can be escalated to the Information Commissioner’s Office (ICO).

Estate-INN

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

We will where appropriate, make reasonable adjustments for consumers who might be disadvantaged because of factors such as their age, infirmity, disability, lack of knowledge, lack of linguistic or numeracy ability, economic circumstances, bereavement or do not speak English as a first language.

If you have a complaint, please put it in writing, including as much detail as possible.  We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

·         We will send you written acknowledgment of the receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

·         We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you.  A formal written outcome of our investigation will be sent to you within 15 working days of receipt of the original complaint.

·         If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

·         We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

·         If you are still not satisfied with our final viewpoint (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.

 

The Property Ombudsman

Milford House

43-55 Milford Street

Salisbury

Wiltshire

SP1 2BP

01722 333 306

www.tpos.co.uk

Make a Complaint – The Property Ombudsman (tpos.co.uk)

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months from the date of our final viewpoint, including any evidence to support your case.

 

The Property Ombudsman requires that all complaints are addressed through this in-house complaint procedure, before being submitted for an independent review. 

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